MATCHDAYS -
TRAVEL MANAGEMENT GROUP PLC BOOKING CONDITIONS

Matchdays (a trading name of Travel Management Group PLC) herein after called " the Company" undertake that all possible care will be taken to ensure that the travel arrangements run efficiently and successfully. These Booking Conditions seek to explain the responsibilities undertaken between us when you make and we accept a reservation.

CONSUMER PROTECTION
The holidays in this brochure are ATOL protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is 3316. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk

1. CONFIRMING A RESERVATION: The person submitting agreement to our terms is deemed to be acting on behalf of each person booked on and is responsible for ensuring that each person is fully aware of these Booking Conditions. The person submitting this agreement warrants that he/she is authorised by the other persons named including where the other person is under 18 years of age the authority of the parent or legal guardian. The deposit and insurance premium if required of the amount stated in the brochure is payable at time of booking. On receipt of the Booking Form and deposit payment for all passengers we will issue you with a Confirmation of your booking detailing the tour arrangements - Please check your confirmation, invoice and all other documentation immediately on receipt and contact us should anything appear to be incorrect as it is not always possible to make changes at a later stage.

2. PRICE GUARANTEE: Subject to error we will only increase the price of a holiday after it has been confirmed if transportation costs (e.g. fuel) and/or dues taxes (e.g. VAT) or fees payable for services such as landing taxes or embarkation/disembarkation fees increase or our costs increase as a result of adverse changes in the exchange rates which have been used to calculate the cost of the holiday. Even in these cases we will absorb increased costs up to a total amount equivalent to 2% of the cost of your confirmed holiday (excluding insurance premiums and any amendment charges), Only if the increased costs exceed this 2% will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding insurance and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies paid to us except for insurance premiums and amendment charges. You will have 14 days from the issue date printed on the surcharge invoice to tell us if you wish to cancel for this reason. We reserve the right to correct errors in both advertised and confirmed prices as soon as we are aware of the error.

3 SEATING ARRANGEMENTS: Although we will do all that is possible to arrange seating convenient to yourself we cannot guarantee adjacent seats on either the aircraft or in the stadium.

4 INSURANCE: It is a condition of our accepting your booking form that you take out adequate travel insurance at this time. You must therefore pay all applicable premiums for the insurance we offer or alternatively produce written evidence that you have taken out alternative adequate insurance cover. We have the right to decline or cancel any booking if we are not satisfied that you and all members of your party have adequate insurance cover.

5 CANCELLATION: If you decide to cancel your travel arrangements this must be done in writing by the person who has signed the Booking Form. The time of cancellation is the date it is received in writing by the Company. The scale of cancellation charges is as follows:

If we receive your written cancellation: You pay: More than 42 days prior to departure Loss of deposit 29 to 42 days prior to departure 50% of total cost 15 to 28 days prior to departure 60% of total cost 07 to 14 days prior to departure 90% of total cost Less than 7 days prior to departure 100% of total cost

The company will forward a cancellation invoice to you to cover all cancellation charges and if you are covered by insurance these costs may be recoverable depending on the reason for cancellation and the conditions of the insurance policy.

6 IF YOU CHANGE YOUR ARRANGEMENTS: We regret that if you change your arrangements once they have been confirmed more than eight weeks prior to departure we reserve the right to levy an amendment fee of £30.00 for each person named on the booking form to cover the costs incurred. Should you alter your arrangements within eight weeks of departure it may be necessary to levy the cancellation charges as detailed in clause 7.

7 IF THERE IS A CHANGE OF PLAN: Travel arrangements are sometimes made many months in advance. Whilst the company always endeavours to entirely satisfy all requirements it is sometimes necessary to make alterations to the arrangements due to a variety of reasons such as weather conditions, political unrest, over-booking at destination, insufficient demand for a particular tour. In such an event we will offer you, where appropriate, another tour to the same standard. If there is no suitable tour we will refund all monies paid to us in full. We can make changes to and correct errors in the brochure and holiday details both before and after you have booked your holiday.

8 OUR LIABILITY TO YOU: The Company will arrange the tour you choose and we confirm. All elements of the tour will be provided either by the Company or by independent sub-contracted suppliers. We will do all within our reasonable power to ensure that all elements of the holiday are provided by efficient, reputable and safe suppliers and that they adhere to all laws and regulations governing their activities.

We do not have to pay compensation or accept liability if our performance is prevented or affected by:

· An event beyond our control, which we or our suppliers could not expect to avoid even with all due care. · war · riots · terrorist activity · industrial disputes · fire · bad weather conditions · technical problems to transport · airports or ports being closed or full · cancellation or changes of schedules by scheduled service airlines · or any similar event

9 IF YOU HAVE A COMPLAINT: In the event that you wish to complain about any aspect of your arrangements you must notify our tour representative or local agent in the destination who will endeavor to put things right. Our representative and/or agent is there to assist you and will ordinarily be able to deal with any problems quickly and satisfactorily on the spot.

If for any reason a problem cannot be resolved to your satisfaction locally, you should detail your complaint to our local representative and forward details of your complaint in writing direct to the Company within 28 days of your return from the tour. Such a complaint will be investigated thoroughly and every effort will be made to ensure that the matter is resolved speedily and amicably. In the event that we are unable to reach an amicable agreement we will appoint a mutually acceptable independent arbiter to decide on an appropriate outcome.

10 ACCURACY OF BROCHURE: All information in our brochure is to the best of our knowledge and believe correct at the time of publication. However, we reserve the right to make changes to information contained within our brochure or on our website and will advise you of these changes at point of booking or when they are known to us. We are sure you will understand that at times certain advertised facilities may not be in operation and we may have no information or prior warning of such matters.

Matchdays.com is a Division of Travel Management Group plc, holders of ATOL no. 3316 Travel Management Group PLC Worldfarer House Dormer Place Leamington Spa CV32 5AA Tel: 01926 313112 Fax: 01926 423247 e-mail:mail@tmguk.com